O'Reilly Auto Parts

Lynn B 3 months ago

Debated posting this for awhile but needed to share for any other women considering shopping here. For background I was a ford certified tech in my 20s so I know vehicles. There is an older man there that I asked for a simple bottle of r134 ac refrigerant. I asked for the cheaper option because the price difference is the packaging, not important. He spent 10 minutes trying to upsell me on the fancy bottle with the “built in gauge” and gaslight me into spending over $100 for something that cost $40. When I told him no the THIRD time he was extremely condescending and kept implying I didn’t know what I was doing and said “I know it’s confusing young lady” to double down. When I asked “do you have a supervisor I can’t talk to?” He said he was the manager and the best person to help me. Ladies, we all know about the “pink tax” we face daily but I had hoped for more honesty from our local Lahaina oreileys. I understand this is sales business but to assume I’m uneducated on vehicle repair because of my gender or appearance in 2026 is wild. And the bigger concern is this person is a leader/trainer in the company teaching others that acting this way is okay. Please educate yourself befor

Will Means 7 months ago

Lahaina store. Three strikes and you’re out first I ordered a transmission waited 3 to 4 weeks. They never ordered it. Second was, the order was for brake booster waited over a month for it and it never showed up. third was today, what parts store doesn’t have I set of Chevy LS wires in stock. They’ve been out of carb and choke cleaner for months. Disappointed in the store since it’s our only Auto Parts available since our town burnt down do better guys but I’ll never be back. This is coming from a ASE certified technician.

Michael Potton 8 months ago

The store in Lahaina leaves much to be desired. The EXTREMELY slow people behind the tills are not the least bit knowledgeable. It took 20 minutes for them to find a battery for a common Toyota suv. The other guy tried to piece together a brake line with a pile of fittings that had absolutely no business being part of a brake system, all the while the line grew to the entrance. Including a police officer who asked me how long we've been waiting. O'Reilly's needs to train their people much better! Can not wait for NAPA to open up in Lahaina again!

Erin K 8 months ago

My car wouldn’t start this morning. I got a jump start and headed straight to O’Reilley’s in Lahaina to see if they had the correct battery for my car. When I pulled in, I left my car running in the parking lot, as I didn’t want to turn my engine off just in case I needed to go elsewhere for my battery. I had no idea what type of battery I needed. Shopping for car parts/components is intimidating when you don’t know what you’re looking for. Lucky for me, Gerard was my super hero today. He quickly looked up my car’s info, found a bunch of batteries that would fit, explained the pros and cons of each, and set up a member account for me. Before I bought the battery, he wanted to make sure that the problem wasn’t with my alternator or something before I bought a brand new battery. He quickly ran some tests on my car and determined that it was, in fact, my battery that was the problem. I picked a battery, paid for it, and asked if there was a chance someone in the store might be able to help me install the new battery (I’m clueless about that stuff). Gerard told me he could do it. I was so relieved. Today is Saturday, and there aren’t any mechanics open on the weekend on the west side

Jen G 10 months ago

I had a great experience at O’Reilly Auto Parts in Lahaina thanks to Steven. Honestly, the best experience I’ve ever had at any O’Reilly store in Maui. I don’t know much about cars, but he was incredibly patient and helped me find the right cabin filter for my vehicle. When I asked about the military discount, he noticed I didn’t have an account set up and took the extra time to create one for me right then and there. I really appreciated this, especially because I’ve shopped at different O’Reilly locations across Maui and no one had ever offered to help me set up an account until Steven. Because of how above-and-beyond he went, I’m writing this review to highlight the outstanding service he provided. Thank you, Steven, for making my visit easy, welcoming, and stress-free. ⭐️⭐️⭐️⭐️⭐️⭐️